Privacy Policy

1. Introduction

Welcome to Agentix Technologies (“Company”, “we”, “our”, “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice agent services and website.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you register for an account, express interest in our services, or contact us. This includes:

• Name and contact information (email address, phone number)
• Business information (company name, industry, address)
• Account credentials (username, password)
• Payment information (processed securely through third-party processors)
• Communication preferences

Call Data and Recordings

As part of our AI voice agent service, we collect and process:

• Call recordings and transcripts
• Call metadata (duration, timestamps, phone numbers)
• Caller information provided during calls
• Appointment and booking details

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• Device and browser information
• IP address and location data
• Usage patterns and preferences
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our AI voice agent services
• To process transactions and send related information
• To send administrative information, updates, and security alerts
• To respond to inquiries and provide customer support
• To improve our services through analytics and research
• To train and improve our AI models (using anonymized data)
• To detect, prevent, and address technical issues or fraud
• To comply with legal obligations

4. Information Sharing and Disclosure

We may share your information in the following situations:

• Service Providers: We share information with third-party vendors who perform services on our behalf (payment processing, hosting, analytics)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights
• With Your Consent: When you have given us explicit permission

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication requirements
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Call recordings are retained according to your subscription plan settings and applicable legal requirements.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Opt out of marketing communications

To exercise these rights, please contact us at privacy@agentixtechnologies.com.

8. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your personal information. We do not sell personal information.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the “Last updated” date. You are advised to review this privacy policy periodically for any changes.

11. Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us at: